This Privacy Policy explains how BELGIUM PRIVATE TOURS collects, uses and protects your personal data when you visit www.belgiumprivatetours.com, send us a request or book a service with us.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
Last updated: October 2026
1. Who Is Responsible for Your Data
The data controller is Benelux Global Solutions SRL, a company registered in Belgium (VAT BE0847293851), operating under the name BELGIUM PRIVATE TOURS.
Email: info@belgiumprivatetours.com
Phone: +32 485 964 008
2. Personal Data We Collect
We only collect the data we need to answer you and to provide the service you request:
- Booking data: full name, email address, phone number, tour date, pickup time, hotel name and address, number of travellers, preferred language and any special requests you share with us.
- Custom tour requests: your travel preferences, destinations, budget range, number and ages of travellers (optional) and contact details.
- Contact form and email or WhatsApp messages: your name, contact details and the content of your message.
- Partner applications: company name, contact person, professional contact details and business information.
- Newsletter: your email address, only if you subscribe.
- Payment data: payments are processed by Stripe. We do not see or store your full card details; we only receive the payment status and a reference.
- Technical data: basic data needed to run and secure the website, such as your IP address and browser type.
3. Why We Use Your Data and Legal Basis
- To prepare, confirm and carry out your tour or transfer, including pickup and communication with your guide and chauffeur (performance of a contract).
- To answer your questions and send you quotes or itinerary proposals (steps taken at your request before a contract).
- To process payments, issue invoices and keep accounting records (contract and legal obligation).
- To protect our website and forms against spam and abuse (legitimate interest).
- To manage partner relationships and commissions (contract and legitimate interest).
- To send our newsletter (your consent, which you can withdraw at any time using the unsubscribe link or by emailing us).
We do not sell your personal data and we do not use it for automated decision-making or profiling.
5. How Long We Keep Your Data
- Requests that do not lead to a booking: up to 2 years after our last contact.
- Booking and invoicing data: for the period required by Belgian accounting and tax law (currently 7 years).
- Newsletter: until you unsubscribe.
- Partner data: for the duration of the partnership and the legal retention period afterwards.
6. Security
We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access and trusted service providers. No online service can be completely secure, but we work to protect your data against loss, misuse and unauthorised access.
7. Your Rights
Under the GDPR, you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data deleted, where we are not legally required to keep it;
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw your consent at any time, where processing is based on consent.
To exercise your rights, email info@belgiumprivatetours.com. We will reply within one month.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit), Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always available on this page, with the date of the last update.